Cookie policy
Last updated October 19, 2026
1. What cookies are
Cookies are small files a website saves in your browser so it can remember something between pages, like the fact that you’re signed in. Browser storage works the same way but stays on your device and isn’t sent to us.
2. Essential cookies
These make the site work, so they can’t be switched off. They’re only set when you use the feature they belong to.
| Name | What it’s for | How long |
|---|---|---|
| better-auth.session_token | Keeps you signed in. Starts with __Secure- on our live site. | Until you sign out, or 7 days |
| better-auth.session_data | A short copy of your sign-in, so pages load faster. | A few minutes |
| better-auth.two_factor | Remembers you’re halfway through two-step verification. | A few minutes |
| ch_<event> | Holds the tickets you picked while you pay, so nobody else can take them. | 40 minutes |
| wq_<event> | Your place in an event’s waiting room. | 24 hours |
| wr_<event> | Lets you into checkout when it’s your turn in the waiting room. | Until your turn ends (15 minutes) |
| cookie_prefs | Your cookie choices, from the cookie notice or the Manage cookies page. | 1 year |
3. Storage in your browser
| Name | What it’s for | How long |
|---|---|---|
| theme | Whether you chose the light or dark look. | Until you clear it |
| Door scanner list | For organizers and their door staff only: the event’s ticket list, so tickets still scan without internet. | Until you clear it |
4. Other companies
Cloudflare’s bot check (Turnstile) may set its own cookie when you sign in, sign up or check out, to tell people from automated scripts. Payments happen on Stripe’s secure pages, which use Stripe’s cookies under Stripe’s own policy. Event pages can show a Google Maps map, which may set Google cookies when it loads.
5. Analytics and advertising
We don’t use analytics, advertising or cross-site tracking cookies. If we ever add any, they’ll stay off unless you switch them on in Manage cookies.
6. Your choices
You can change your choices at any time in Manage cookies. You can also delete cookies in your browser’s settings; if you delete the sign-in cookie you’ll need to sign in again, and a ticket hold or waiting-room place may be lost.
For everything else about your personal information, see our privacy policy. Questions: hello@fesacticket.com.