Help centre

How can we help?

• Waiting rooms for big on-salesHow you get a fair turn when tickets are in high demand.
• Fair Access: keeping bots outThe quick email check some sales use, and why.
• Prohibited itemsWhat you can’t bring to events, and what’s usually fine.
• RefundsWhen you get your money back, and how to cancel.
• Find my ticketsGet your tickets sent to your email again.
• Questions and answersEverything else about buying and selling tickets.
• All our policiesTerms, privacy, cookies, refunds and prohibited items in one place.

Still stuck? Contact us.